How one industry player is supporting Digital Malaysia: exclusive

While government agencies such as MDEC, MIMOS, CyberSecurity Malaysia, NanoMalaysia and others, have stepped up their role as catalysts, it is the industry sector that holds many of the key cards to boost the Digital Economy.

By AvantiKumar
May 26, 2017


pic__-_SAP and Cenviro

Photo - Yong (right) shaking hands with Cenviro managing director Khalid Bahsoon (centre) while looking on is Deloitte Consulting executive director (Southeast Asia) Pankaj Rathi.

Cenviro provides innovative environmental solutions through a cradle-to-cradle philosophy and has expertise in all areas of waste management, from treatment to recycling, recovery and final disposal.

With 20 non-integrated and distributed systems operating across multiple industries with such a broad scale of responsibility, the company realised that it had too many manual processes throughout the organisation. Integration was necessary before it could move forward in further expansion.

Cenviro looked towards the SAP Business Suite with IS-U, operating on the cloud S/4 HANA Platform. IS-U is SAP's industry specific solution for the utilities industry and helps improve decision making and agility in waste collection and handling.

It provides a single, integrated, omnichannel platform which delivers asset and related operational data, supporting central access and real-time communication.

Ultimately, SAP waste and environmental services solution is intended to streamline and optimise commerce, service, logistics, billing, and customer engagement activities. The software enabled Cenviro to meet critical business, technical, and personnel-related requirements cost-effectively to help it offer better, more affordable waste disposal services.

Towards the future

"Our 25 years so far in Malaysia has been an eye-opening journey. We have worked alongside so many good people and businesses here and seen the results of commitment and vision. However, we are now entering a new age, one that offers opportunities on such a large scale that it is mind boggling," said Yong.

However, Yong also cautions that the age of the Digital Economy not only offers great opportunity but also poses very real threats to business that refuse to move forward and embrace change.

"It is not only operating technology that has to be embraced but businesses need to recognise that in this current age, even their very business models may need reviewing. Customers have grown so savvy that they are no longer content to sit and wait to see what products companies try to flood the market with in millions of units anymore," he said.

There is an urgent need to "future proof" many businesses and by embracing change early and understanding how it will change their own playing fields, businesses can stay ahead of the game.

"Technology no longer is the backroom support for business. Technology is business. As I look into 2017, it is clear that disruption is going to come thick and fast. Who could imagine that a company like Uber could go from a start up to completely disrupting the taxi industry across the world in five years? Such fundamental change at this pace is only possible with the technology that has underpinned it," said Yong.

"And given the challenging global economic climate, many companies are finding that as they grow, there is an ever-increasing need to 'institutionalise' their systems so that business models are sustainable," he said. "Done correctly, margins should increase and the extra profit could then be passed on to customers, making our local companies much more competitive."

"With trade becoming increasingly borderless, companies today need to become 'leaner and meaner'. They need to automate their processes for greater productivity and accuracy," explained Yong.

"What we bring to the table is the platform to empower local companies to realise their fullest potential," he said. "We are at the forefront of 25 various industries, and we can help local companies learn from global multinationals such as making their supply chain process shorter and more effective.

Yong said, "This has been our mission in Malaysia for the past 25 years, and something we will continue to be passionate about in the next 25 years and beyond."

[You may also find more comprehensive insights and information about Malaysia's digital industry at - What's really in store for Malaysia's IT industry in 2017? ]

The latest edition of this article lives at Computerworld Malaysia.

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