Filipinos can now send feedback on disaster response services to DSWD’s online portal

The feedback will be used to help them improve their services.

By Adrian M. Reodique
Jan. 5, 2017



Screenshot of e-reklamo online platform. Credit: e-reklamo

Filipinos can now send their complaints for the disaster response services of the Department of Social Welfare and Development (DSWD), through the Disaster Response Assistance and Management Bureau's (DReAMB) e-Reklamo platform.

e-Reklamo is a web-based complaints management ticket system which is designed to receive complaints on DSWD's Disaster Risk Reduction and Management (DRRM) services.

"The DSWD welcomes feedback from the general public on the disaster response services it provides, whether it is a complaint or compliment.  It is a way to gauge the quality of our services for our continual improvement," said Felino O. Castro V, Director of DSWD DREAMB, in a press release.  

"We will also do our best to resolve these complaints, especially those that fall within our scope of work," he added.

The public can access the new programme through:

  • ereklamo.dswd.gov.ph, which requires a valid user e-mail address. A unique ticket number will be assigned to each complaint to track the progress and responses online;
  • texting DSWD<space>ereklamo<space>"name of complainant"<space>location<space>"complaint" and sending it to "3456" for any network; and/or
  • e-mail the feedback to ereklamo@dswd.gov.ph

DSWD said they are closely monitoring the response efforts of local government units (LGUs) to those affected by Typhoon Nina, not just in terms of family food packs (FFPs) distribution, but also in terms of distributing other food and non-food items. It added that such efforts need to be coordinated with local governments by DSWD through its concerned Field Offices (FOs).

"What we want is a better, stronger, more efficient DSWD that is able to respond faster to the welfare needs of the Filipino people when they need it most. We know that the DSWD cannot do this alone: we need all the help and support that we can get from the public and LGUs, including barangays. We appeal to Filipinos to help strengthen the resilience of their communities and means of responding to emergencies so that the relief and recovery processes can also be faster and easier after the calamities have passed," said DSWD Secretary Judy M. Taguiwalo. 

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