Major IT service disruptions in APAC 2016

Cloud providers, telcos and governments across APAC have all been victims of major IT disruptions in 2016. We take a look at the biggest incidents of the year and assess the reasons behind them.

By Richard Pain
Nov. 16, 2016

 Peter McKay, President, Chief Operating Officer and a Board of Director, Veeam Software

Peter McKay, President, Chief Operating Officer and a Board of Director, Veeam Software

To learn more about this issue, I met with Peter McKay, President and Chief Operating Officer of Veeam Software. He explained the core issue is that senior business leaders are usually more driven to innovate their products, services and operations as a way to stay competitive. But as with cybersecurity, it's only when something goes wrong that backup and recovery solutions become front of mind. "Companies are starting to hear more about major outages, downtime and the associated costs, so it's becoming a bigger issue."

McKay argues that incorporating robust backup and recovery solutions into digital strategies needs to be front of mind to avoid IT disruption, costs and loss of business. "The technology has changed dramatically over the past three to four years when it was expensive and complex. Now companies like Veeam have come up with a much more scalable cost effect solutions that, if built-in right at the beginning, become much more cost effective."

But it's not just a matter of cost, says McKay, it's also about making back-up and recovery part of integral part of IT planning, in the same way that discussions about security have become critical over recent years. "For people in IT, who have been battling with security and compliance issues, it should not be that hard to have these kinds of discussions internally because it's very similar; it's the exposure, the brand and the cost to your business."

According to McKay, while companies are increasingly becoming aware of these factors, especially for the new applications, a bigger issue exists around legacy software and infrastructure. "It's more about the older apps that were originally built behind the scenes and now all of a sudden you have millions of people using them, that's where a lot of the exposure is. However companies are paying less attention to this side of the business because of the cost and complexity involved. As a result, business leaders are more inclined to invest in newer IT services that will drive the businesses, rather than on the legacy systems that underpin it."

Ultimately, when it comes to avoiding IT service disruptions, it's not just about an organisation's cybersecurity defences, but also about its ability to recover and continue operating with minimal downtime. Considerations around back-up and recovery solutions will always be different for each organisation though - depending on the sector they operate in, how heavily regulated it is and how much they rely on IT for their products or services. IT decision makers need to reassess their back-up and recovery capabilities for their existing IT capabilities, and factor in the same considerations when creating new plans. Doing so will not just avoid disruption, costs and loss of business, but also support their organisation's wider plans to innovate and compete in the modern digital economy.

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