Three customer service robots land in San Jose airport

Norma, Amelia, and Piper joined the San Jose airport staff in October.

By Magdalena Petrova
Nov. 15, 2016


“Everything you see here is just built out ready to go, but we can integrate with other systems. For example, like an IBM Watson intelligence engine and in basics terms it’s crawling now, but we can have it walking and talking later.”

Towner says 22Miles is already working with Boston Logan International Airport to integrate the company's software with IBM's Watson AI in a fixed kiosk. The company has also been working with a number of other airports to equip robots with scanners, which would allow passengers to get information on where they should be going, as well as receive suggestions of stores and concessions along the way. 

Other airports across the globe have already adopted robotic assistants. This includes Narita International Airport in Japan, Edmonton International Airport in Canada, and Schiphol airport in the Netherlands. Barnes says Los Angeles International Airport and San Diego International Airport have also expressed interest in the program.  

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