By Adrian M. Reodique
Aug. 18, 2016
Customers of Standard Chartered Bank across Asia, Africa, and the Middle will soon be able to access their mobile banking services without the need to input passwords.
Standard Chartered Bank will roll out a "touch login" feature to its mobile banking service in China, Hong Kong, Malaysia, and Pakistan as well as to African markets of Botswana, Kenya, Nigeria, Ghana, Uganda, Tanzania, Zimbabwe and Zambia by the end of this year, depending upon regulatory approval.
This feature will allow customers to instantly access banking service with a touch of a finger using the fingerprint recognition technology built into their devices. The "touch login" is available on both iOS and Android devices, and is already live in Singapore, India, and the United Arab Emirates (UAE).
Besides that, Standard Chartered Bank will initially launch a voice biometric technology for their phone banking services in India and UAE by the end of this year, before extending it to more markets next year.
In a press release, the bank said their voice biometric technology captures the physical and behavioural characteristics of clients' voice, which are as unique as fingerprints because of the size and shape of a person's vocal tract, mouth, and teeth as well as the accent and speaking rhythm.
Through voice biometric technology, the identity of the client will be authenticated when they call for phone banking.
"Fingerprint and voice biometric technologies give our clients more convenience and security when they want to access their bank balances, cards and investments, wherever they are and whenever they want. We're bringing the latest digital technologies to all our markets so that we can offer easy, convenient and secure banking to our clients," said Karen Fawcett, CEO of Standard Chartered's Retail Banking.