The future of ATMs

What's the role of automated teller machines (ATMs) as we move towards becoming a cashless society?

By Nurdianah Md Nur
July 29, 2016

What sets Diebold's Irving and Janus apart from today's ATMs?
Irving and Janus began with user studies where we gathered feedback from real consumers to enhance user experience. By utilising the mobile device as the primary interaction point for the user, we are able to dematerialise many of the existing modules you see on existing ATMs (eg/ PIN Pad, Receipt Printer, Card Reader, among others).

This does 3 important things:

  1. Reduces the footprint of the terminal 
  2. Reduces total cost of ownership and improves uptime as there are less moving parts 
  3. Reduces complexity in the user experience

Why should banks in Asia adopt Irving and Janus when they have their existing ATMs that are still working fine for consumers today?
 Irving reduces the time needed to carry out cash withdrawals and deposits to approximately 10 seconds. As such, it creates a better experience for the consumer by reducing waiting time. No account information is passed from the phone to the terminal, which eliminates the risk of skimming. During our user studies, consumers felt this approach was very secure. Irving brings about an integration of mobile payments with cash withdrawal. Growth and acceptance of contactless payment will be the driver to Irving.

What's required for banks to implement Irving and Janus? Can they be easily integrated with banks' existing infrastructure or is an infrastructure overhaul needed?
 Irving is an embedded solution that has an API that is implemented using web services. We envision Irving being driven through banks' mobile banking platforms. Transactions are pre-authorised with a hold on the funds and sit in a hosted transaction queue. The handshake between Irving and mobile platform will happen via contactless mode (Near field communication (NFC) or QR code) or one-time code or biometric. This further enhances the user experience by conferring more privacy to the user. For example, it helps ensure that error messages, like "Insufficient Funds", are not displayed prominently on the terminal screen, which may be visible to the people in line.

How do you ensure that transactions via Irving and Janus are secure? What if the person withdrawing the money is using a stolen phone?
Firstly, the user's account information is never sent to the terminal and as such, it is inherently more secure. The terminal relies on the mobile banking platform's security for authentication to schedule a transaction. If a phone was stolen, the transgressor would need to know the user's mobile banking security information to access a transaction. Additionally, as an added layer of protection, we have included several biometrics systems, including iris- and finger vein-recognition into Irving's transaction flow.

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