Polycom enables remote healthcare in Vietnam

Increases remote connection between doctors and patients at Quang Ninh Department of Health.

By Anuradha Shukla
July 19, 2016


Polycom video solutions have been chosen for remote healthcare consultation and assistance at the Department of Health in Quang Ninh Province, Vietnam.

A provincial telehealth network from Polycom has extended critical healthcare services to rural and remote communities and increased remote connection between doctors and patients.

Polycom video collaboration technology includes room-based and mobile solutions.

The health department leverages these solutions to provide consultations and follow-up care for patients hundreds of kilometres away.

"The telehealth network has completely changed our levels of service to communities in the province and reduced the workload pressures on our clinical staff," said Vu Xuan Dien, director of Quang Ninh Department of Health. "As an example, for diagnosis of more difficult medical cases, patients had to be transferred across large distances from regional hospitals to either the Bach Mai or Viet Duc central hospitals. What telehealth has done is provided us with that vital link to rapidly administer patient care and diagnose early symptoms."

Performing in complex topography

Department of Health in Quang Ninh Province is located on a mountainous northeast province. Despite having a variety of transportation systems including both road and waterway, the topography of the Province is complex.

Prior to the implementation, the population and community residing in the borders and outlying islands as well as the ethnic minorities faced great challenges in receiving healthcare opportunities.

The medical staff had to spend significant time and money on travelling to the Department of Health's headquarters for regular training and meeting with clinical experts.

Thanks to Polycom's telehealth network, 24 hospitals and community healthcare centres (CHCs) across the province now have real-time, face-to-face connectivity with doctors and medical staff.

The network also ensures ongoing training for staff productively. Also, the telehealth program provides technical guidance and emergency medical support in times of natural disasters and pandemics.

"Our training programs for staff have rapidly accelerated through more frequent face-to-face collaboration," added Dien. "The video conferencing systems equipped for our 18 hospitals and CHCs were utilised for online conference calls to provide directions and guidelines for emergencies such as the prevention and control of outbreaks and natural disasters as well as used for professional training assistance."

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