Singapore’s Vital appoints OpenText to digitise its document management process

The move will help Vital reduce paper-intensive workflows and improve productivity.

By Adrian M. Reodique
Aug. 18, 2016


Singapore government's centre for shared services, Vital, has appointed OpenText to digitise its back-office corporate services, comprising more than 2 million records annually for over 100 government agencies.

Leveraging OpenText's Content Suite, the Electronic Document and Knowledge Management System (eDKMS) will enable Vital to integrate its daily human resource, payroll and finance workflows to improve productivity.  

It will serve as a common venue for employees to manage, share or store information. The system also reduces paperwork, and manages the flow of information from capture through to archiving and disposal.

Besides that, it will also help Vital ensure compliance with document management policies mandated by the government.

"As a part of Singapore's drive to build a Smart Nation and a digital government, Vital is taking its steps to reduce paper-intensive workflows in back-office operations, improve records and case management, and enhance business information analysis and decision-making, " said Tan Chor Kiat, Chief Executive of Vital, in a press release. 

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